Thursday, 13 April 2017

United passenger threatened with handcuffs to make room for 'higher-priority' traveler

United passenger threatened with handcuffs to make room for 'higher-priority' traveler

It’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close. Fearns, 59, is president of TriPacific Capital Advisors, an Irvine investment firm that handles more than half a billion dollars in real estate holdings on behalf of public pension funds. He had to fly to Hawaii last week for a business conference.

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